Employee engagement & Performance

Listen

The Human Resources Department of the Centre Hospitalier Luxembourgeois wanted to set up a programme to listen to all employees in order to obtain a precise diagnosis related to staff satisfaction, well-being and engagement.

Understand

Support in internal communication to announce the completion of the study. Study administered via an electronic questionnaire. Sending of surveys by the customer.

  • Adhesion and notoriety of the hospital center’s major projects
  • Adherence to values
  • Measuring satisfaction and stress levels
  • Analysis of individual and collective performance
  • Measurement of engagement and typology of employees
  • Identification of the level of well-being and 4 levels of alignment
    • personal alignment
    • alignment with colleagues
    • alignment with the direct supervisor
    • alignment with the organisation
  • Suggestions from employees via open question

Decide

Dashboards highlighting the actions to be put in place to improve the hospital’s performance at the global level and according to the different care units

Customer & Brand

Listening to your customers/consumers or shoppers to generate insights, making your brand unique!

Trends & Foresight

Listening to the driving forces of citizens who evolve according to the major changes in our society.

Innovation

Listening to the expectations of your targets in terms of product and service innovation to differentiate yourself !

Human Capital

Listening to your employees to increase their well-being, their performance and the success of your company!