The strategic teams wanted to gain a deeper understanding of the satisfaction and expectations of its beneficiaries in order to provide them the best possible experience.


The study aimed to assess various performance indicators and the relationship between Pluxee and its beneficiaries.

This study also allowed for an evaluation of the extent to which the tools offered by Pluxee were utilized, and what experience the beneficiaries had with these tools and processes.

Finally, a section of the study was dedicated to the evaluation of communication processes


Pluxee was able to rely on the action plan constructed from the study’s results to concretely enhance the beneficiaries’ experience.